Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Documents you upload for electronic signature
• Signature data and signing activity
• Payment and billing information
• Communications with our support team

We automatically collect certain information when you use our service, including IP address, device information, browser type, and usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process electronic signatures and manage documents
• Send transactional emails and service notifications
• Respond to your comments, questions, and support requests
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With signers and parties to documents you send for signature
• With service providers who assist in our operations
• To comply with legal obligations or valid legal processes
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including 256-bit TLS encryption for data in transit, AES-256 encryption for data at rest, SOC 2 Type II certification, regular security audits and penetration testing, and multi-factor authentication options. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

5. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate personal information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications at any time
• Non-discrimination: Exercise your rights without discriminatory treatment

To exercise these rights, contact us at privacy@liftsign.com.

6. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings. Essential cookies are required for the service to function properly, while analytics and marketing cookies help us improve our service and may be disabled.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We retain signed documents and audit trails for the period required by applicable law (typically 7-10 years for legal documents). You may request deletion of your account and personal data at any time, subject to legal retention requirements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, for any international data transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.